Casino management careers

Were you interested in playing cards when you were younger? Are you someone who thrives on providing excellent customer service? If you identify with any of these traits, you should consider a career as a casino manager.
Depending on the size of the casino, casino managers manage various aspects of operations, ranging from a group of gaming tables or games to VIP relations to group events and catering. Most casino managers have some sort of background in gaming operations. There are a number of ways to enter into the field of casino operations. One is to start off working as a game operator at a casino (which students will need to reach the legal age of 21 before they can apply for a job) and promote to a manager’s position as an existing employee. Two, they can work in the hospitality industry as a VIP guest relations manager or in a lottery gaming commission and become a casino manager through an external hiring process.
While a formal education is not necessarily required to work in the gaming industry, because a casino manager is required to manage gaming operations and guests, the position may require an undergraduate degree. However, here are some of the essential traits and skills required for a casino manager:
• Customer relations: Casinos thrive on people and people can be a bit sensitive when money is involved. A casino manager needs to develop great customer relationships in order to retain existing customers so they don’t spend their money elsewhere. At the same time, at the operations level, casino managers need to strategize to determine how to attract new customers to continuously drive revenue for the casino.
• Tact: Casino managers are also conflict resolvers. Issues happen all the time on the casino floor and managers are the first point of contact when they arise. They need to exercise tact in handling the situation because they may be dealing with high profile customers or issues which may impact the reputation of the casino. They need to be able to balance the interests of all sides to minimize potential negative consequences.
• Communications: Casino managers lead a team of operators and they need to be in constant communication to keep a successful operation. From shift changes to potential fraud detection to player recognition, operators and managers need to communicate effectively because there is little room for error in such a complex work environment.
• Operations: Managers are in charge of the daily and weekly operations. They have to manage staff, profit and loss as well as customer relations. This is where an education in business can help manager better manage the day-to-day operations.
• Detail focused: Detail is especially important when dealing with numbers and money, especially when it’s the company’s money as well as that of the customers’. Managers need to keep track of incoming and outgoing cash flow to make sure everything adds up at the end of the day.
• Service driven: Casinos, like all other hospitality organizations, is purely service driven. Customers return because of the quality of the service the casino provides. As a result, managers need to be service-oriented in order to engage positively with customers and provide them with an excellent experience that will guarantee their next visit.
For more information on a career path as a casino manager, please contact your high school counsellor.

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